1. General Provisions
Welcome Customers to the DotGreen e-commerce trading floor (including website and mobile application) including
(i) the e-commerce website DotGreen.vn is registered and operates as an e-commerce website and (ii) the mobile application on Android and iOS operating systems called DotGreen is registered as an e-commerce application so that other
merchants, organizations and individuals can conduct the entire process of buying and selling goods and services on it in the form
of operation: The website/application allows participants to open booths to display and introduce goods or services
and Customers to make purchases on it. These Terms of Use include the provisions (“Terms of Use”) which are legally binding between the Customer (“Customer” or “you”) and DotGreen Company Limited, a company that owns, operates and
provides a variety of services depending on the level of your requirements.
Before using the services of DotGreen E-commerce Platform, the Customer must read and accept the terms, conditions,
regulations, policies or procedures specified in these Terms of Use. The Customer commits and agrees that: (i)
use the services of DotGreen E-commerce Platform honestly on the basis of compliance with the provisions of law; (ii) ensure
that any information or data posted or created on DotGreen E-commerce Platform is accurate and is fully
responsible for such information and data.
If the Customer does not agree with the terms, conditions, regulations, policies or procedures set forth below,
please do not use our services. The Terms of Use may be amended as provided in Section 2 below.
2. Amendments and Supplements to the Terms of Use
DotGreen reserves the right to edit, modify and supplement any content of the Terms of Use at any time
if it deems necessary. Edits, modifications and supplements will be effective immediately upon posting on the DotGreen E-commerce Platform. The Customer agrees to regularly update the Terms of Use and any amendments to the Terms of Use
will constitute the Customer's agreement and acceptance of these amendments whether or not they have been updated by the Customer. When you access the DotGreen E-commerce Platform or use the information and functions of DotGreen, it means that you have read, understood and agreed to these Terms of Use as well as any terms that are later amended.
3. Instructions for Using the DotGreen E-commerce Platform Service
Open an account
When accessing our E-commerce Platform (including website and mobile application), Customers must be at least 18 years old, or access under the supervision of a parent or legal guardian. Customers must have full civil capacity to conduct transactions to buy and sell goods according to current regulations of Vietnamese law.
We will provide an account (Account) for customers to shop on the DotGreen E-commerce Platform within the framework of these Terms of Use.
Customers will have to register an account with authentic information about themselves and must update if there are any changes.
Each visitor is responsible for his/her password, account and activities on the DotGreen E-commerce Platform. Furthermore, you must notify us when your account is accessed without authorization. We are not responsible, directly or indirectly, for any damages or losses caused by your failure to
comply with the regulations.
It is strictly forbidden to use any part of this website/application for commercial purposes or on behalf of any third party
without our written permission. If you violate any of these, we will terminate your
account without prior notice.
During the registration process, you agree to receive promotional emails from the website/application. If you do not wish to continue receiving
mails, you can refuse by clicking on the link at the bottom of any promotional email.
Violation of Terms of Use
Customers may have their accounts locked/partial account features locked in the following cases:
When there is a written decision or request from a competent authority as prescribed by law.
When DotGreen detects that a customer has dishonest purchasing behavior, typically as follows:
There are dishonest or fraudulent behaviors.
Create fake orders or fake reviews.
There are signs of fraud or abuse of discount codes and promotions.
A user creates multiple accounts to enjoy a DotGreen promotion multiple times.
Other cases detected by DotGreen's system.
When DotGreen receives a notification from one of DotGreen's banks, other customers or partners about dishonesty or any dispute related to the account.
Other cases prescribed by law.
Depending on each case, DotGreen will have appropriate handling measures, including locking the account that